Reference

Privacy Policy for Your Account

This page shows how we handle account names, device details, cookie signals and payment references from DANA, OVO, GoPay and QRIS.

Account namesDevice detailsCookie signalsPayment references
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misteribett77 Privacy Policy for Your Account
CONTACT PATHS

How To Reach Us

Privacy questions move faster when you use the right channel, so we keep three paths open and we log each request against your account.

Live Chat Use live chat in your account from 08:00 to 24:00 WIB for urgent privacy questions, such as why a record was kept, which cookie setting is active, or whether a correction was accepted.
Secure Form Open the secure form when you want a copy of your stored details, a correction to your name or phone number, or a change to account notes after we verify your login.
Email Reply Send an email if chat is closed or you want a written thread. We queue privacy requests in order, then reply with the next step after we confirm the details we need.
HANDLING RULES

How We Handle Data

We keep the privacy process plain: collect what the account needs, limit access inside our team, and close the loop when you ask for a change.

What We Keep

We keep account name, contact channel, device fingerprint, login time and payment reference lines only when they help us run the account, resolve a mismatch or meet a legal duty. We do not store more than the process needs.

Cookie Use

Cookies help remember your session, chosen language and whether the device has a saved sign-in. If you clear them, you may need to sign in again and reset a few preferences on the next visit.

Account Security

Protect your password, use a private device where possible and sign out after each session. If a phone is shared, our record may keep the last login device until you ask for a refresh.

Retention Window

We keep privacy records for the period needed to confirm transactions, answer complaints and meet local law. After that, we delete or anonymise what no longer serves an account purpose.

Change Requests

To change your details, send the request from the secure form or chat, then wait for identity confirmation. We only process the update after the account match is clear, so the wrong record does not move.

Contact and Access

If you want a copy, correction or deletion request, contact us through chat, the secure form or email. When local law permits access, we respond with the next step and the records we can lawfully share.

Questions About Your Privacy

These are the questions we get when you want to read the policy before you open an account or update a record. Each answer stays tied to account data, cookies, device notes and payment traces, so you know what sits in our files and how to ask for a change. If local law changes the answer, we follow the local rule and tell you what that means for your request.

We keep the details needed to run your account: name or alias, contact channel, login device signals, cookie IDs, and payment references from DANA, OVO, GoPay or QRIS. We do not ask for more than the process needs.

Yes. Cookies help remember your session, selected language and whether the device has a saved sign-in. If you clear them, you may need to sign in again and set a few preferences on the next visit.

We keep records only for the time needed to confirm account actions, handle questions, meet legal duties and resolve disputes. After that period, we delete or anonymise the parts that no longer serve a purpose.

Yes. Send the request from the secure form or chat, then wait for identity confirmation. Once we match the account, we update the field you asked about and leave the rest unchanged.

They can appear as payment references, timestamps and status lines when you use them to move funds. We keep those entries so we can match the right transaction and answer later account questions.

Use live chat, the secure form inside your account, or email when chat is closed. For Indonesia accounts, our team replies in the same language you used and tells you the next step after verification.

Yes, where local law allows that request. Send it through your account, and we will tell you what we can share, correct or remove after identity checks and any retention duty that still applies.

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