Reference

What These Terms Cover For You

Before you open an account, these terms explain who can register, how DANA, OVO, GoPay, and QRIS requests are checked, and why we may ask you to confirm…

Account rulesLocal lawDevice checksWallet names
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CONTACT PATHS

Where To Ask About Terms

If a clause feels unclear, you can reach us by live chat, email, or ticket form from 09:00-23:00 WIB.

Live Chat Open chat from mobile or desktop, then send the clause number and your account email. We use that thread to confirm the term, check any payment or device record, and return one clear answer without sending you around the page.
Email Use the support email if you want a written trail. Include your registered email, the device path you used, and the part of the term you want changed or explained, so we can match the request to the right account.
Ticket Form The form helps when you need a longer request, such as a name correction or record check. Submit from desktop or phone, attach the details once, and we keep the case linked to the same account until it is closed.
DATA CONTROL

How We Keep Account Records

We keep only the record set needed to run your account and answer term requests: contact details, payment references, login history, and support messages.

Data We Keep

We keep contact details, wallet names, transaction references, and login timestamps while your account is active and for the period local law asks us to retain records. That lets us answer term disputes without asking you to resend old payment proof.

Cookies

Cookies help remember your session on Android, iPhone, and desktop, plus your language choice and sign-in state. They do not change the terms themselves; they simply let us recognise the device path you used most recently.

Account Security

We ask for email verification when an account starts and again after a device switch or long idle period. Keep your password private, log out on shared devices, and tell support at once if you see a sign-in you did not make.

Payment Records

For DANA, OVO, GoPay, and QRIS, we store the reference, account name, and time stamp tied to the request. That helps us match the rail, check any hold, and explain what happened if a term question comes up.

Change Requests

Send changes from the registered email, name the exact field, and add the current contact detail you want used instead. We confirm the request before we update the file, and some fields stay fixed if a rule or active case requires it.

Retention And Removal

We keep records only as long as needed for account history, support handling, dispute checks, and legal duties. When the retention period ends and local law allows removal, we close the file or archive it in a way that no longer identifies you.

Questions About These Terms

If you are checking the terms before opening an account, these questions cover the parts that usually affect you first: local-law access, wallet-name matching, record retention, and request handling. We keep the answers short so you can see what happens to your account, your payment request, and your contact details without hunting through the full policy. If you still need a clause checked, our live chat and email paths are listed in the support section.

We apply the terms when you create an account, continue after a policy update, or send a request from an active login. If a clause depends on local law, we use it only where local law permits.

You can use your account only where local law allows access. If your connection, wallet, or device sits in a restricted region, we may pause login, payment, or content steps until the check is complete.

The name on DANA, OVO, GoPay, or QRIS should match your registered account details. If it does not, we may hold the request, ask for a correction, or return it through the same rail.

Send the request from your registered email, name the field you want changed, and include the latest device you used. We verify the request before any update, and some fields stay fixed if a rule requires it.

We keep account and payment records only as long as needed for the account, support handling, dispute checks, and legal duties. After that, we remove or archive them under the rule that applies.

Use live chat, email, or the ticket form and quote the clause line. We answer in plain English, check the related record, and send the reply to the contact method linked to your account.

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